FAQ
What is the delivery time for my order?
When you order from Vera & Lily, delivery times may vary. Our products are shipped directly from our suppliers, allowing us to reduce storage and shipping costs and offer competitive prices.
The average delivery time is 5 to 20 business days (Monday to Friday, excluding holidays).
What should I do if my order has not arrived yet?
Due to high demand, some orders may take longer than expected. We appreciate your patience.
If the estimated delivery time has passed and you still have not received your order, please contact us at 📩 info@veralilyboutique.com and we will investigate your case.
I would like to exchange or return an item – what should I do?
To return a product, please contact our customer service at 📩 info@veralilyboutique.com, and include the following information:
✅ Your full name
✅ Your order number (e.g. #H0000-00, as shown in your confirmation email)
✅ The reason for the return
We will then send you the return instructions and confirmation. You can return the item using a carrier of your choice.
What is the cost of a return?
Return shipping costs are at your own expense. The cost will depend on the carrier you choose. We recommend checking their website for exact rates.
What are the conditions for a return?
You have the right to withdraw from your purchase within 14 days of receiving your order. To be eligible for a return, the following conditions must be met:
✔ The return period has not expired
✔ The product is in its original packaging with all tags intact
✔ The product has not been used
What payment methods do you accept?
We accept payments via credit and debit cards.
If you are unsure about the available payment methods, please follow the instructions on the checkout page to view all available options.
All transactions are processed through secure and reliable payment systems – 100% safe.
I did not receive my confirmation email, what should I do?
If you did not receive a confirmation email, please first check your spam or junk folder. If you still cannot find it, contact us at 📩 info@veralilyboutique.com, with your full name and email address, and we will assist you as soon as possible.
Can I cancel my order?
If you would like to cancel your order, please contact us as soon as possible at 📩 info@veralilyboutique.com and include:
✅ Your full name
✅ Your order number (e.g. H0000-00)
✅ The reason for cancellation
We will do our best to process your cancellation request as quickly as possible.